Question 1
Emotional Intelligence and Civil Service
GS-IV
Aptitude
20.0 Marks
Question
“Emotional intelligence enables a public servant to remain objective and compassionate while dealing with people in difficult situations.” Discuss the significance of emotional intelligence in public administration. Illustrate your answer with suitable examples.
OASpecific Writing Guidance
- Start with a short, relevant and contextual introduction.
- Use clear headings, sub-headings and bullet points.
- Support arguments with facts, examples, reports or relevant data.
- Use diagrams, maps, flowcharts or tables wherever relevant.
- End with a balanced, constructive and forward-looking conclusion.